Returns & Refunds

We want every NailU customer to be satisfied with their purchase. We are committed to providing quality products and complying fully with Australian Consumer Law regarding returns and refunds.

Our Policy

NailU cannot offer returns or refunds for change of mind, personal preference, or incorrect selection. All requests must be made in accordance with Australian Consumer Law.

Under Australian Consumer Law, you are entitled to a refund or replacement if:

The product is unsafe.
The product is significantly different from its description or sample.
The product is faulty and cannot be easily fixed within a reasonable time.

What is Not Covered

Change of mind

Incorrect selection

Preference on colour/size/design

Minor cosmetic imperfections

Ingredient reactions (where disclosed)

How to Request Support

Please contact the store or retailer where you purchased the product as the first point of contact. If further assistance is required, reach out to us directly:

hello@nailu.info